Volume 8, Issue 2, March 2019, Page: 75-88
A Model for Enhancing the Verbal Communication Skills for Physician-Patient Communication of Medical Students at the Medical University-Sofia Based on a Needs Analysis
Kristina Hristova Stoyanova, Faculty of Public Health, Medical University-Sofia, Sofia, Bulgaria
Ekaterina Rumenova Hartmann, Faculty of Public Health, Medical University-Sofia, Sofia, Bulgaria
Evgeni Gospodinov Ivanov, Faculty of Public Health, Medical University-Sofia, Sofia, Bulgaria
Alexandrina Tzecomirova Vodenitcharova, Faculty of Public Health, Medical University-Sofia, Sofia, Bulgaria
Nikola Rumenov Georgiev, Faculty of Public Health, Medical University-Sofia, Sofia, Bulgaria
Bistra Dragomirova Dudeva, Department of Language Training and Sports, Medical University-Sofia, Sofia, Bulgaria
Received: Feb. 11, 2019;       Accepted: Apr. 23, 2019;       Published: May 23, 2019
DOI: 10.11648/j.edu.20190802.15      View  35      Downloads  13
Enhancing future physicians’ communication skills represents a central problem of medical education. Communication experts have reached consensus on the stages of medical communication, on a key set of communication skills, and helped decisions on the communication curricula of medical schools. Adequate language techniques for physician-patient communication are proposed by the Clear writing and plain language campaign. However, a needs analysis is obligatory in planning and designing communication training for the concrete students. The present study is conducted with the medical students at the Medical University-Sofia, Bulgaria. The comparative analysis of the survey results of undergraduate and graduate respondents reveals students’ growing understanding of the factors, problems and importance of physician-patient communication, increasing willingness and readiness to enhance verbal communication skills as well as a preference for the teaching methods of role play in a realistic context. To meet the medical students’ needs, a Model for enhancing the verbal communication skills of future physicians has been proposed, based on the stages of medical communication and language techniques for the communication between medical professionals and patients. The Model is assessed by experts as an adequate tool to improve future physicians’ communication skills and to help increase the quality of patient health care and patient satisfaction. The researchers recommend that the Model to enhance medical students’ verbal communication skills should be included in the communication training curriculum of the Medical University-Sofia.
Verbal Communication Skills, Needs Analysis, Medical Students
To cite this article
Kristina Hristova Stoyanova, Ekaterina Rumenova Hartmann, Evgeni Gospodinov Ivanov, Alexandrina Tzecomirova Vodenitcharova, Nikola Rumenov Georgiev, Bistra Dragomirova Dudeva, A Model for Enhancing the Verbal Communication Skills for Physician-Patient Communication of Medical Students at the Medical University-Sofia Based on a Needs Analysis, Education Journal. Vol. 8, No. 2, 2019, pp. 75-88. doi: 10.11648/j.edu.20190802.15
Copyright © 2019 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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